Orders
- The offering on this website is only available within South Africa.
- Order confirmation will be sent to email address provided on the order.
- Please ensure a contact number accompanies the order.
- Goods will only be shipped once the full payment is received in the sender’s account.
- The provision of goods and services is subject to availability. In some instances, due to the nature of the online store, overselling may occur resulting in a refund within 14 working days.
- Cancellations by the customer will incur a 10% administration fee.
- Handling time on orders may vary from 1-3 days on average depending on the dispatch load. Orders received before 11am (Mon-Fri) should get dispatched on the same day (this excludes Weekends and Public Holidays).
- All orders placed on Weekends and Public Holidays will be processed on the next working day.
- Customers will be contacted via email regarding any delays in orders.
- To avoid any delays please ensure all personal details supplied on the order are correct and valid.
Returns, Exchanges and Refunds
- Valid Returns and/or exchanges are only accepted within 7 working days from date of delivery.
- To be eligible for a return, your item must be unused and in the original, undamaged packaging it was received.
- Due to hygiene and safety purposes, there will be no returns/exchanges on face masks.
- Returns/exchanges due to customer satisfaction:
- All returns/exchanges are done as economy.
- In the case of a exchange, the customer will be liable for a courier charge of R150.00
- In the case of a return, the customer will be liable for a courier charge of R90.00.
- Please email support@bestvaluedollar.com, include your order number.
- Returns and/or exchanges will not be permitted on clearance and/or sale products.
- Only on receipt of returned/exchanged product in original condition and packaging, will a refund/exchange be processed.
- In the case of an incorrect order being dispatched. The sender will be liable for the delivery charges.
- You will be required to re seal and re-label original courier packaging for collection. Please ensure you receive a proof of collection.
- Credit card /Debit card refunds may take up to 14 working days(bank dependant).